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Privacy Policy | Finch Hatton Arms

Last Updated: January 2025

1. Introduction

The Finch Hatton Arms ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, make a booking, or subscribe to our newsletter.

2. Information We Collect

We may collect personal information in a variety of ways, including:

Personal Data: When you make a booking, we collect your name, email address, and phone number to manage your reservation.
Payment Information: Payment details are processed securely through our payment provider, Stripe. We do not store your full card details on our servers.
Marketing Consent: If you opt-in, we will use your name and email address to send you marketing communications about our offers, events, and new menus.
Usage Data: We may collect information about your browser and how you use our website through cookies to improve our services.

3. Use of Your Information

Having accurate information permits us to provide you with a smooth, efficient, and customized experience. Specifically, we may use information collected about you to:

Process your booking and send confirmation emails.
Send you marketing and promotional materials, if you have consented.
Improve our website and offerings.
Respond to your comments and questions.
Process payments securely through our payment processor.
Comply with legal obligations.

4. Disclosure of Your Information

We do not sell, trade, or otherwise transfer your personally identifiable information to outside parties. This does not include trusted third parties who assist us in operating our website or conducting our business, so long as those parties agree to keep this information confidential.

These trusted third parties include:

Stripe: For secure payment processing
SendGrid: For sending booking confirmations and marketing emails
Google Analytics: For website analytics (anonymized data)

5. Your Rights

You have the right to:

Access: Request a copy of the personal data we hold about you.
Rectification: Request correction of any inaccurate information.
Erasure: Request that we delete your personal data.
Unsubscribe: You may opt-out of receiving marketing emails from us at any time by clicking the "unsubscribe" link at the bottom of our emails.
Data Portability: Request a copy of your data in a machine-readable format.
Object: Object to processing of your personal data where we are relying on legitimate interests.

6. Security of Your Information

We use administrative, technical, and physical security measures to help protect your personal information. While we have taken reasonable steps to secure the personal information you provide to us, please be aware that no security measures are perfect or impenetrable, and no method of data transmission can be guaranteed against interception or misuse.

7. Cookies

We use cookies to enhance your experience on our website. You can control cookies through your browser settings. For more information, please see our Cookie Policy.

8. Children's Privacy

Our website is not intended for children under 13 years of age. We do not knowingly collect personal information from children under 13. If you become aware that a child has provided us with personal information, please contact us.

9. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last Updated" date.

10. Data Retention

We will retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required by law.

11. International Data Transfers

Your information may be transferred to and processed in countries other than the UK. We ensure appropriate safeguards are in place to protect your personal information.

12. Contact Us

If you have questions or comments about this Privacy Policy, please contact us at:
The Finch Hatton Arms
43 Main Street, Ewerby, Sleaford, Lincolnshire, NG34 9PH
Email: enquiries@thefinchhatton.co.uk
Phone: 01529 461703